Q&A

นโยบายการคืนเงิน หรือคืนสินค้า Return and Refund Policy

At U&V Holding (Thailand) Co., Ltd., customer satisfaction is our priority. We understand that there may be situations where you need to return or exchange a product. Please read our Return and Refund Policy below for details on how we handle returns, refunds, and exchanges for purchases made through our website.

1. Return Eligibility

To be eligible for a return, please ensure that:

The item is unused, in its original packaging, and in the same condition that you received it.

The return request is made within [number of days, e.g., 14 days] of receiving your order.

You have proof of purchase, such as an order confirmation or receipt.

2. Non-Returnable Items

Certain items are not eligible for return, including:

Perishable or hazardous materials.

Customized or special-order items.

Products that have been used, altered, or damaged after delivery.

3. Return Process

To initiate a return:

Contact our Customer Service team at [Your Contact Email or Phone Number] with your order details and reason for the return.

Once your return is approved, you will receive instructions on how to send your item back to us.

Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed and credited to your original payment method within [number of days, e.g., 5-10 business days].

5. Exchanges

If you wish to exchange an item for a different size, color, or variant, please contact us at [Your Contact Email or Phone Number]. Exchanges are subject to product availability and must meet the same eligibility criteria as returns.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Service team immediately. We will arrange for a replacement or issue a full refund at no additional cost to you.

7. Late or Missing Refunds

If you have not received your refund after the processing period, please check with your bank or credit card company first. If you still need assistance, please contact us at [Your Contact Email or Phone Number].

8. Contact Us

If you have any questions about our Return and Refund Policy, please feel free to reach out to us:

U&V Holding (Thailand) Co., Ltd.